Privacy Policy

Effective date: August, 17th, 2024

Portugal Travel Concierge® (operated by SALGADO & MARQUES TRAVEL, LDA, fiscal number 518018997, RNVAT 11740) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our services.

1. Introduction

This Privacy Policy applies to all personal data collected by Portugal Travel Concierge® through our website, surveys, social media platforms, emails, and in-person interactions. By using our services, you consent to the practices described in this policy.

2. Data We Collect

We may collect the following types of personal data:

  • Basic Information: Name, email address, and phone number.

  • Identification Data: Passport information required for booking travel services.

  • Payment Data: Details necessary for processing payments.

  • Health Information: Details such as disabilities, allergies, or other conditions that may impact your travel experience.

  • Preferences: Information about religious, dietary, or sports-related preferences to tailor your travel experience.

3. How We Collect Your Data

We collect your data through various channels, including:

  • Online surveys (using tools like Google Forms or ScoreApp.com)

  • Social media messages (Instagram, Facebook)

  • Email communication

  • In-person consultations

4. Use of Your Data

Your data is primarily used to:

  • Tailor travel experiences to your specific needs and preferences.

  • Book travel-related services (e.g., hotels, transportation, activities).

  • Analyze trends and improve our services over time.

We do not use your data directly for marketing purposes but may use third-party services like Meta Ads to reach new audiences.

5. Sharing Your Data

We may share your personal data with third parties necessary to fulfill your travel requests, including:

  • Hotels, airlines, and transport services

  • Activity providers (e.g., tuk-tuk rides, canoeing, bike rentals)

We ensure that only the minimum required data is shared with these partners.

6. Data Storage

Your data is stored in the following locations:

  • Centralized Storage: Notion

  • Additional Storage: Google Services (Gmail, Drive, Calendar), Instagram, and Facebook (during conversations)

  • Local Storage: Company partners' encrypted laptops

7. Data Retention

We retain your data as long as necessary to fulfill the services requested and for future reference to improve our services. You can request data deletion at any time by contacting us at info@portugaltravelconcierge.com.

8. Customer Rights

You have the right to:

  • Access your personal data.

  • Correct any inaccuracies in your data.

  • Request the deletion of your data.

To exercise these rights, contact us at info@portugaltravelconcierge.com.

9. Handling Complaints

We take data privacy seriously. If you have any concerns or complaints, please contact Pedro Ganço, our designated Data Protection Officer, at pedro@portugaltravelconcierge.com or +351 913 851 981.

We will acknowledge and investigate your complaint promptly, and keep you informed throughout the process.

10. International Data Transfers

We serve clients worldwide, and your data may be transferred outside the European Economic Area (EEA) to fulfill your requests. We ensure that such transfers comply with applicable data protection laws.

11. Security Measures

We prioritize the security of your personal data by:

  • Using encrypted storage solutions.

  • Selecting third-party service providers who comply with GDPR and other relevant data protection laws.

12. Cookies and Tracking

Our website is hosted on SquareSpace, which may use cookies or similar tracking technologies. We reserve the right to update our website’s functionality in the future, including integrating tools like Google Analytics. When such changes occur, we will update our Cookie Policy accordingly.

13. Data Related to Minors

Our services are provided to adults only. Any data collected regarding minors is provided by the adult client. We do not engage directly with individuals under 18 years of age.

14. Legal Obligations

This Privacy Policy is governed by Portuguese law, under the jurisdiction of Lisbon. Portugal Travel Concierge® is a registered trademark and operates legally under SALGADO & MARQUES TRAVEL, LDA company with fiscal number 518018997 and RNVAT 11740.

15. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact:

  • Pedro Ganço

  • Email: pedro@portugaltravelconcierge.com

  • Phone: +351 913 851 981

  • Address: R Professor Manuel Cavaleiro Ferreira, Nº4, 5ºA, 1600-642 Lumiar, Lisboa, PORTUGAL